Results from the 2020 survey

Oakview Family Practice

190 Shroffold Road, Downham, BR1 5NJ

Where patient experience is best

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 77% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

Where patient experience could improve

    • 66% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
438

Surveys sent out

107

Surveys sent back

24%

Completion rate