Results from the 2020 survey

Mile Oak Medical Centre

Chalky Road, Portslade, Brighton, BN41 2WF

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 88%

Where patient experience could improve

    • 43% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

    • 65% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
276

Surveys sent out

82

Surveys sent back

30%

Completion rate