Results from the 2020 survey

River Place Health Centre

River Place,Essex Road, London, N1 2DE

Where patient experience is best

    • 98% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 94% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 79%National average: 82%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
440

Surveys sent out

85

Surveys sent back

19%

Completion rate