Results from the 2020 survey

High Street Surgery

219 High Street, Hornchurch, RM11 3XT

Where patient experience is best

    • 86% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

Where patient experience could improve

    • 65% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 77%

    • 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 85%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
350

Surveys sent out

122

Surveys sent back

35%

Completion rate