Results from the 2018 survey

High Street Surgery

Hornchurch, , RM11 3XT

Where patient experience is best

    • 96% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 50%

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 70%

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

Where patient experience could improve

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
312

Surveys sent out

107

Surveys sent back

34%

Completion rate