Results from the 2019 survey

High Street Surgery

219 High Street, Hornchurch, RM11 3XT

Where patient experience is best

    • 82% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 48%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 68%

    • 83% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

Where patient experience could improve

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 93%National average: 95%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
335

Surveys sent out

110

Surveys sent back

33%

Completion rate