Results from the 2020 survey

The Medical Centre

6 The Green, West Drayton, UB7 7PJ

Where patient experience is best

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 87% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Where patient experience could improve

    • 22% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 45% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 53% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
320

Surveys sent out

98

Surveys sent back

31%

Completion rate