Results from the 2020 survey

Ashville Surgery

Swan House, Parsons Green Lane, SW6 4HS

Where patient experience is best

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 70%National average: 77%

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 35%National average: 45%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 86%National average: 89%

Where patient experience could improve

    • 50% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 57% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 73%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
486

Surveys sent out

115

Surveys sent back

24%

Completion rate