Results from the 2019 survey

Ashville Surgery

Swan House, Parsons Green Lane, SW6 4HS

Where patient experience is best

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 86%National average: 89%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

    • 97% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 91%National average: 93%

Where patient experience could improve

    • 51% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 69%National average: 74%

    • 60% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 58% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
466

Surveys sent out

112

Surveys sent back

24%

Completion rate