Results from the 2020 survey

The Baldock Surgery

The Surgery, Astonia House,High Street, Baldock, SG7 6BP

Where patient experience is best

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 78% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 65%

    • 87% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 73%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
262

Surveys sent out

116

Surveys sent back

44%

Completion rate