Results from the 2019 survey

Dogsthorpe Medical Centre

Poplar Avenue, Peterborough, PE1 4QF

Where patient experience is best

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 38% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 51% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

    • 20% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
456

Surveys sent out

87

Surveys sent back

19%

Completion rate