Results from the 2020 survey

Valley Medical Centre

Johnson Street, Stocksbridge,Sheffield, S36 1BX

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 84% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

Where patient experience could improve

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

123

Surveys sent back

47%

Completion rate