Results from the 2019 survey

De Montfort Surgery

Student Hc, 100 Mill Lane, Leicester, LE2 7HX

Where patient experience is best

    • 54% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 48%

    • 84% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 83%National average: 89%

Where patient experience could improve

    • 27% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 68%

    • 51% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 78%National average: 86%

    • 40% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 59%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

33

Surveys sent back

7%

Completion rate