Results from the 2018 survey

De Montfort Surgery

De Montfort Surgery, Student Hc, 100 Mill Lane, Leicester, LE2 7HX

Where patient experience is best

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 96%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

Where patient experience could improve

    • 42% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 79%

    • 38% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 44% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 70%

Comparisons to the local (CCG) or national average may not be statistically significant.
423

Surveys sent out

40

Surveys sent back

9%

Completion rate