Results from the 2019 survey

Alwoodley Medical Centre

Saxon Mount, , Leeds, LS17 5DT

Where patient experience is best

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Where patient experience could improve

    • 29% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 48%

    • 54% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 62% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
297

Surveys sent out

130

Surveys sent back

44%

Completion rate