Privacy policy

Ipsos MORI would like to thank you for visiting the GP Patient Survey website. In obtaining your co-operation and interest in the survey, we undertake not to mislead you in any way about the nature of the survey we are conducting, the way in which the data is collected and the use that will be made of the survey results.

Ipsos MORI regards your privacy as very important. We comply with the Data Protection Act 1998, as well as the Market Research Society's code of conduct. Any personal information you give us is only used for the purposes for which you provide it; e.g. your email address will only be used to send you information you specifically requested. We will never send you unsolicited emails, we will not pass any data you supply to any other party and all employees who process your data are required to respect the confidentiality of your personal data.

If you have been invited to take part in the survey and you would like to participate, all of the answers that you give us will be treated as confidential. We may ask you for personal information related to the survey that enables you to be identified - e.g. your name or telephone number. However, when we do ask for this information, we will clearly state why we are asking for it and for your permission to use the information for that purpose.

On the rare occasions that we ask for your permission to pass data on in a form which allows you to be personally identified, we will ensure that the information is used only for the purposes stated. We will not send you junk mail or pass on your details to others for this purpose.

As with all forms of Ipsos MORI surveys, your participation is voluntary. You are entitled to ask that part, or all, of the record of your involvement in the survey be deleted or destroyed. Wherever this is possible, we will act on your request.

Use of “cookies”

This web site detects your computer's operating system, screen resolution and the browser you are using in order to adjust the site to best suit your system. This is done by the use of a small file, called a “cookie” created on your computer. This information is returned to us and stored in an aggregated form for statistical purposes only. We do not collect or store any personal data. You can opt to prevent this by changing your browser settings to disable cookies.

Our web site has security measures in place to protect the loss, misuse and alteration of the information you have given us. Only certain employees have access to this information, for quality control, data analysis or internal staff training.

If you participate in an online survey, we also collect information through the use of 'cookies'. These are used as sparingly as possible, and only for quality control, validation and, more importantly, to prevent us asking for your participation on subsequent occasions. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer.

We also automatically capture information about your browser type in order to deliver an interview best suited to the software your computer is using. We do no other invisible processing of data from your computer.

If you have any questions about the GP Patient online survey then please contact us at websurveys@ipsos-mori.com.  If you have any further questions regarding our data protection compliance or information security, then please contact us at compliance@ipsos-mori.com. Alternatively, please write to Quality & Compliance Department, Ipsos MORI, 79 – 81 Borough Road, London SE1 1FY.

Ipsos MORI are members of the Market Research Society and follow their code of conduct in all that we do. We are also members of ESOMAR, the international professional body for market research.