NHS support

Frequently Asked Questions - About the Survey

Why is this survey taking place?

The GP Patient Survey has been designed to give patients the opportunity to comment on their experience of their GP practice. The survey asks about your experiences of your local GP surgery and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, the quality of care received from their GP and practice nurses, amongst other things.

Replies to the survey will help surgeries understand where improvements are needed. This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.

Who is this actually from?

Ipsos MORI, an independent survey agency, is administering the survey on behalf of NHS England.

What is NHS England?

NHS England is an arm's length body of the Department of Health with the main aim of improving the health outcomes for people in England. It has commissioned Ipsos MORI to run the GP Patient Survey. You can find out more about NHS England on its website.

When is the survey sent out?

The survey is sent out twice a year - in January and July.

Why was I sent a questionnaire?

You have been sent a questionnaire because you were randomly selected from adult patients registered with a GP in England. About 1.32 million adult patients registered with a GP in England have been selected for this wave of the GP Patient Survey.

Why is this survey happening again?

The GP Patient Survey continues to provide a means for patients to feedback their experiences and preferences in respect of the care and services provided by their GP practice.

Even if you completed a questionnaire last year it is important to hear about your more recent experiences, and this year we have also included more questions about the issues that concern patients.

Who designed the questionnaire?

The core of this questionnaire was developed by Ipsos MORI in conjunction with the University of Exeter Medical School and the General Practice and Primary Care Research Unit at the University of Cambridge.

Where are the results of the previous surveys?

The results of all previous surveys carried out since 2007 can be found here

You are asking about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, the quality of care received from their GP and practice nurses, amongst other things. How can I tell you or complain about other aspects of my GP’s service?

Ipsos MORI cannot help you with any other comment or complaint you may have about your doctor, nurse or GP practice. Ipsos MORI is only administering the GP Patient Survey on behalf of NHS England.

If you want to make a comment or complain about the service or care provided by your doctor or doctor’s surgery, you will need, in the first place, to contact the practice. If you have a complaint, each practice has a member of staff responsible for the practice complaints procedure and he/she will try to resolve the matter with you.

What happens if I have received another questionnaire that asks similar questions?

There may be other surveys asking about similar things, but they are not directly related to the GP Patient Survey as each survey is likely to be looking at different aspects of healthcare. It may also be that different methods were used to select people to take part, so we would still be grateful if you could take the time to fill this one in and return it to us.

What is a Clinical Commissioning Group (CCG)?

Clinical Commissioning Groups (CCGs) are NHS organisations set up to organise the local delivery of NHS services in England. They are GP-led organisations which have a duty to support NHS England in improving the quality of primary medical care and have taken on many of the functions of PCTs and in addition some functions previously undertaken by the Department of Health. Every GP practice has to belong to a CCG, and there are currently 211 CCGs across England, all of which are overseen by NHS England. You can find your local CCG by going to:


What is an Area Team (AT)?

Local area teams have a range of responsibilities including: assurance of CCGs; proactive engagement with health and wellbeing boards; emergency planning resilience and response; quality and safety of NH England commissioned services; and system leadership around major reconfiguration changes, as well as direct commissioning of a range of services including primary care. There are 25 ATs across England. You can find your local AT by going to:


What is a Commissioning Region (CR)?

NHS Commissioning Board Commissioning Regions (CRs) are regional divisions of NHS England. They are responsible for providing clinical and professional leadership, and overseeing the commissioning of services within their individual regions. There are four CRs across England.



Latest news: we cannot accept any more blue-coloured questionnaires as this survey has now closed. The results of this survey will be published in July 2014.