Nuffield House Health Centre

Nuffield House Surgery, The Stow, Harlow, CM20 3AX

Your local GP services

46% find it easy to get through to this GP practice by phone

Local (CCG) average: 58%National average: 68%

85% find the receptionists at this GP practice helpful

Local (CCG) average: 87%National average: 89%

46% are satisfied with the general practice appointment times available

Local (CCG) average: 60%National average: 65%

10% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 41%National average: 48%

Making an appointment

46% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 55%National average: 62%

62% were satisfied with the type of appointment they were offered

Local (CCG) average: 71%National average: 74%

92% took the appointment they were offered

Local (CCG) average: 94%National average: 94%

53% describe their experience of making an appointment as good

Local (CCG) average: 62%National average: 67%

Your last appointment

59% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 64%National average: 69%

74% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 86%National average: 87%

68% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 87%National average: 89%

73% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 86%National average: 87%

83% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

90% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

79% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 85%National average: 86%

83% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 94%

Your health

69% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 78%

Overall experience

69% describe their overall experience of this GP practice as good

Local (CCG) average: 81%National average: 83%